Frequently Asked Question?

1. What is The Simone Collection?

The Simone Collection is an online fashion boutique offering stylish, high-quality clothing and accessories for women.

2. Where are you located?

We are an online-only boutique, but we ship anywhere in North America.

3. Do you have a physical store?

No, we currently operate exclusively online.

Orders & Shipping

4. How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout.

5. What payment methods do you accept?

We accept: credit/debit cards, PayPal, Afterpay, Klarna, and ACH payments.

6. How long does shipping take?

Processing takes 1-3 business days, and shipping typically takes 3-7 days depending on your location.

7. Do you offer international shipping?

We sincerely apologize to our international shoppers for not offering worldwide shipping at this time. As a growing boutique, we are working hard to expand our reach, and we truly appreciate your interest and support. The more we grow, the more locations we’ll be ale to shop to in the future. Stay connected with us for updates, and we hope to serve you soon.

8. How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

9. What is your return policy?

We do NOT accept returns. All sales are final. We inspect every outfit carefully to insure you are more than satisfied. However, we are human and if you receive a defective item we will handle these issues case by case.

10. Do you offer exchanges?

Yes, we allow exchanges for a different size or color within 10 days, if the desired size or color is available.

Sizing & Product Information

11. What if the item I want is out of stock?

You can sign up for restock notifications on the product page or contact us and we will do our best to get the item for you.

Customer Support

12. How can I contact customer service?

You can reach us at support@thesimonecollection.com or through our Contact Us page, or via social media DMs.

13. What are your customer service hours?

We are available Monday–Friday, 9 AM–5 PM CST].